D

We went into the Edinburgh branch on Friday 25th J...

We went into the Edinburgh branch on Friday 25th January to buy a beautiful sapphire ring for my birthday. The ring needed altering and we were informed that it would take two weeks to do so.
Unfortunately a week later my husband was made redundant. I contacted the company to request a full refund under the circumstances as we had not received the ring.
I received more than one extremely unsympathetic response to say that we would not be given a refund but the best they could do was a credit over five years!!! Utterly disgraceful. I explained that we needed the money due to the circumstances and any ring can be altered so it wasn t second hand. We had received no proof that the ring we had bought was brand new so they were taking full advantage of our bad situation.
They say they are not obligated to do a refund which means that they can. They choose not to. Shameful behaviour!

Comments:

No comments