Monica Barnett

Review of Bell Lexus

My daughter who just graduated from college bough...

My daughter who just graduated from college bought her first car from here. It s a used car, within the first 24 hours we had to take the car back for a check engine light and for the emissions test they forgot to do. Our sales guy was very nice and they said the check engine was due to a hose being lose ( said it could happen with getting the car washed) anyway we said ok and drove away that night we noticed the car making a noise when you turn. We took it back in, they said it was ball bearings that were making the noise that it s not a safety issue and we could replace them... for $630. My daughter gave the go ahead. I find out and I said wait what. We have not even had the car for 72 hours really less than that if you add the time we left it at the dealership and have to pay 600 plus dollars already. I m not happy to say the least I go back with her to the dealership mind you it s a 40 min drive each way for us to get to the dealership I ask her sales guy hey what the heck, is there noting you can do about this we didn t haggle on price Now we have to pay to get this fixed. His response was that it isn t a safety issue therefore they don t have to do anything, he than got a manager who was nice but said the exact same thing. I m in shock! For being the number one dealership this is sure not how I would expect to be treated. It s my daughters first car and I really feel she was takin advantage of. I tried to get her to just give them the keys and say never mind but she decided it was ok and just use the 1000 dollars She has been saving up to pay for it. Anyway
It just doesn t sit well with me so I Wanted to share our experience. Updated to your CS response. You obviously didn t read the review I wrote as I stated my daughter was ok with it, she should of given the car back. You say safety was not an issue and it was checked... well it wasn t checked that well as we had to drive it back because you failed to do the inspection. Another note, ball bearings can be safety issue, a dealership of all places should know this. And Our experience and your comment reflects the fact you don t deserve to be rated anywhere near the top as you still don t get it..
Update 2 took the car we bought into get the door codes from ford, ford said the car needed an update on its system that it hadn t been done another $300 and than we took it back to Lexus as the sound Lexus said it fixed the ball bearings, now they say is not the issue that the struts need to be replaced! So again so much for doing a thorough inspection on this car! I guess it s time we take all these issues to someone at Lexus who cares! As this is all so very wrong!