I am 20 weeks pregnant, and have been going here s...

I am 20 weeks pregnant, and have been going here since the beginning of my pregnancy. I chose to be seen exclusively by midwives for my pregnancy and birth, and have been happy with the care providers I have seen so far. I cannot say the same for the office personnel, however. Yesterday was my 20-week appointment, which is the time in which they scheduled me to have an ultrasound done to make sure all the major anatomy of the fetus is functioning and find out the gender as well. I also was scheduled to see a midwife. Anyone who's pregnant will tell you that this is easily the most exciting day for a pregnant woman second to the baby's birth day. Well, I was juggling lot of things on the morning of the appointment, and I knew I was going to be about 5-10 minutes late, so before my appointment started, I gave them a call to let them know I was running behind. The receptionist assured me that as long as I wasn't more than 10-15 minutes late, it would be fine. So, when my husband (who had taken work off) and I walked in about 10 minutes late, the woman at the desk told me she had just given my appointment to someone else, and that I would need to wait for a few minutes until they could fit me in. I thought that was fair enough, so I sat down and waited. And waited. 40 minutes later, they tell me that there is no time for me to be seen, and that I'll either have to come back in a few hours, or reschedule altogether. Coming back in a few hours was not an option for me, and I told the receptionist. I was pretty upset, almost in tears because I was so let down at this point. They said there was a doctor (not a midwife, as I was scheduled) there that could "squeeze me in" for my midwife appointment. When I went in to see the doctor, she came in a started pathetically explaining why they wouldn't let me see the ultrasound tech. She knew I was angry and hurt, and instead of apologizing, she was very defensive about the whole situation. As I left, they rescheduled me to see the tech a few days later, and to have the same doctor (again, not a midwife as I requested) see me at the end of her lunch break. I wouldn't be so upset, but this appointment was an important one to me, and I really feel strongly that the office staff made a scheduling error. Later, when I called the office manager to explain my situation, instead of apologizing, she said that the ultrasound tech is always overbooked, and that patients should arrive for their appointments 10 min early. I've never been to any practice that has taken me in early. . . and it's a rare thing to find an office that will take a patient in before they've waited for 10 minute or so! Basically this office is obviously mismanaged, and they take advantage of the fact that they are the only place for a pregnant woman in to go in Ithaca. I don't often write negative reviews, and I'm not comfortable being angry at strangers, but it would be wrong not to let people know about this terribly disappointing experience.