Dawn Castleberry

Review of Wilson Eletric

1st my initial call to the company I told them the...

1st my initial call to the company I told them the pole on the house is leaning and I couldn t not get it up by myself. A few days later a technician came to my house and five minutes in the job he stated he had to call for help. At 345 he arrived, 350 he called the other guy at 437 other guy arrived, no work was done during this time, at 515 they were finished,. One tied a rope around the pipe and pulled, plus my boyfriend helped, the other was putting the brackets to the wall, to try to fix it, it worked but was leaning a small amount. I told them I would have been fine with that but 1st technician wanted to fix it right, no complaints there. Then the first tech that showed up tried to pull on the top of the pole and broke the weather head. They had to cut the lines and replace that part. Both were on the roof to fix it. My main thing is the technician didn t tell me I was going to have to pay $90 an hour for each of them. I asked several times to speak to his boss he wouldn t let me, until I told him I was calling the answering service, and actually dialed the number, had them on the phone, before he called his boss Then he called someone named Doran and said it was his boss. His boss told him to leave, I told him several times I wanted to pay him but do not think it is right that he did not tell me it was going to cost you me another $90 an hour for each tech and he charged me for the hour it took them to fix what my technician broke plus the time he had to wait in the van. However, he left before I got off the phone with the answering service. This is the next day and his boss still has not called me. I guess I have to call Monday so I can pay them a proper fee and pay the company. This post is to be updated at that time.
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Today is now Monday, October 12, 2020, Doran called me before 8 am and was extremely polite. He worked with me on the cost and removed the second technician fees. I did pay for the wait time on the other technician and for the time it took them to fix the weather head.