Sergio Mercado

Review of City Utilities of Springfield

A little information on this utility that has the ...

A little information on this utility that has the most horrible customer service. This is a community owned utility which means the community owns it. Yeah I know you would never know that by the way the treat the community. Here is the part that will get your blood boiling. The manager of City Utilities makes more money then the President of the United States. Yeah you heard that right, last year he made almost $500,000. He is not the only one. There are over 175 employees that make between $150,000 to $200,000, normal terrible CSRs make around $50,000 to $75,000. They even have a janitor making near $70,000 a year. These salaries would be fine if we as a city didn't have one of the highest poverty rates of all. If this was truly a community owned utility then we would not see salaries like this until citizens were making enough to make ends meet. There is a specific page on a social media that starts with F for the next steps citizens are planning on taking against this bully. We will be meeting with City Council and filing numerous complaints. Oh yeah I have a recent recording of an interaction where I ask to speak with a supervisor and I am told no twice and then they hung up on me. Watch for it the local news will be airing it soon.