Nestor Zapata Review of Doubletree Guest Suites LbV
Unfortunate and disappointing visit to one my favo...
Unfortunate and disappointing visit to one my favorite hotel brand this weekend. As a long time Silver Hilton Honors members I am a huge fan of Hilton and the DoubleTree. My family and I are Disney AP holders and frequent the parks every couple months for quick weekends. We prefer the suites ,this being the only Hilton Suites hotel in Disney Springs we thought it would be great. The location, suites and amenities. The expectations feel flat. The room was nice and with good space but the room did not meet expectations. The room has what was the start of mold in the ceiling, it was also bubbling and peeling off. The toilet seat was broken and kept moving around when kids sat on it. Apart from that the bathtub never stopped running it had a constant drip even when closed tight. Needless to say very annoying in the middle of the night. When we spoke to the front desk all we got was well we are booked for the weekend and when you leave we will have engineering take a look...nothing was done. Not going to say that my oldest son getting sick after the first night had anything to do directly with mold but again it did not do us any favors. I hope they get the room looked at and resolved so no other guest experiences this. If you get room 615 please change it ASAP and get a different room. Make sure to inspect the entire room prior to settling in if you book at DT in Disney Springs. Very disappointing to what could have been our new Go to Spot for Disney Trips.
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