M Huang

Review of General products

Original Review on August 8, 2020:

Original Review on August 8, 2020:
We purchased a Corriveau Maestrale gazebo on April 14th, 2019 in which the installation was completed in mid-June 2019 due to difficulties with obtaining parts. Michael W., the sales staff, was very attentive and knowledgeable and I even left a favorable Google 5-star review at the time of purchase. I also recommended friends to check out their store since I feel supporting our local stores is important.

When we purchased the gazebo, we were reassured by Michael that the gazebo could withstand the weight of the snow and fallen snow from the roof etc. It was an important issue that was repeatedly discussed. However, we noted damage to the roof of the gazebo on February 9, 2020 after a weekend of heavier snowfall with pictures taken the next day and after the snow had melted (see attached pictures). We're disappointed that the gazebo hasn't been able to withstand the weight of the snow and contacted GP Inc. about applying the warranty for the gazebo.

Stuart, the owner of General Products Inc. (GP Inc.), would later assess the damage in mid-March 2020. He indicated that he would communicate with the manufacturer, Corriveau, and have the issue resolved. We didn t hear from GP Inc. or Stuart for several weeks. With the COVID19 pandemic, I appreciate that Corriveau may be closed or had slowed down during this period. By the end of April, I emailed GP Inc. again and was told that they were still waiting for a reply from Corriveau. By the end of June, after another email and phone calls, I was informed that the parts were coming but they were uncertain when it would come in. It s August 2020 now. More emails have been sent but have not received a reply or further updates.

I m very disappointed with the Corriveau Maestrale gazebo. For a Premium gazebo, the roof buckled under the weight of the fallen snow. We were impressed with Michael s knowledge and justified the expensive price of this gazebo because we were told that General Products Inc. would support their customers afterwards. However, we re extremely disappointed with the after-sales service and the repeated efforts needed to get any updates from GP Inc.

I would not recommend purchasing the Corriveau Maestrale gazebo (10 x 14 ). For a >$2400 gazebo, we re disappointed that the roof buckled under the weight of fallen snow and within the first ten months of purchase. We re also disappointed with the after-sales service provided by GP Inc. I will update this review upon the hopeful resolution of this issue.

Update September 19, 2020:
It had been a frustrating process due to the lack of response to our questions or any updates from GP Patio. However, communication and updates from GP Patio improved in mid-August. By September 19th, 2020, the parts had arrived and the repair of the gazebo was carried out to our satisfaction. No additional costs were incurred for the parts or repair.