Christy JediGoddess

Review of HYATT REGENCY NEW ORLEANS

BEWARE!

BEWARE!
Don't stay here, we've been at this property 3 hours and we have been treated so poorly with no concern from management whatsoever.

We originally had a reservation at the another Hyatt property but they got over booked and decided to move us to this property. Except this property only took us for half our reservation (1 night instead of 2 nights). So during a busy conference we had to tack on the task of moving all our luggage from our event and then now go to our original property all because these hotels kept blaming each other for the fault without making it right.

On top of that, we tried to go down to the restaurant and get dinner before 11 pm, the hostess showed me to the bar only to have the bartender tell me that last call was done and they couldn't help me I need to go to my room and order room service. Even though I was there well before their 11 pm closing.

I then call room service, which is 24/7 only to be told they are overwhelmed (gee I wonder why) and that it would be best to come back down to the restaurant and get my order myself.

This is the same restaurant I was just at by the way. So another 30 minutes later I'm back down there and get my order, come to my room and discover that I was charged a delivery fee of $4 for getting my own meal myself.

Good times.

In addition to all this calamity, I stayed up waiting on a phone call from a manager, only to have to call back down 3 times o 3 different people to finally get someone on the phone (they love transferring your call or saying they will return it but never do). I spoke with Valerie, who is the manager, and she basically said there was nothing she could do.

Yea, business travelers, families, dont stay here if you want a stress free vacation or business trip.

I will not be returning to this hotel, they dont understand customer service.