Naipaporn Vongtanakiat

Review of 360 Residences

We haven't lived at 360 Residences but we want to ...

We haven't lived at 360 Residences but we want to share our experience so that other people will not face the same problem.

We've experienced quite bad experiences from the management (even though some staff e.g. Mr. Cramer is really helpful). We actually placed a holding deposit for the incoming lease in August. The problem is that the management or the leasing agent (I'm not sure who is responsible for credit approval) had declined our proof of income so many times because the income is not US-based (even the money unit has been converted into US dollars and I'm sure it exceeds the requirements) until very recently. They seemed to take a very long time to respond and approve so we found another place and paid for the new one to feel relieved that we have a place to live when we arrive in San Jose. During that time, there was no response from the team. We did notify the staff via email that we accepted THEIR REJECTION and WE WOULD LIKE TO RECEIVE OUR DEPOSIT BACK. After that, they just replied that the proof of income is approved. They rejected us many, many times before we decided to go to another place. When we'd like to get our money back, they approved. The processing time took too long than they had said. Therefore, it's not our false to look for another option. It's better than waiting for nothing.