Amanda Stamper

Review of Brown and Wood Cadillac

I have bought a few cars in my years of driving an...

I have bought a few cars in my years of driving and Brown & Wood has been my overall best experience EVER! My son, 1 week shy of his first birthday, and I were in a head on collision when a driver crossed left of center that totaled my car. Safety in a vehicle went from being just a thing I thought about to THE most important thing when purchasing my next one while not skimping on the creature comforts that I desired.
Jerome took his time with me and helped me to find the perfect Mazda 6 without pressuring me into things I didn't need or want. He toured me around the entire facility and I was able to meet Mark the Mazda service adviser who made sure I had his card and he assured me I could call him with ANY questions that came up all before I even signed a single form. About a week later I couldn't get my new phone to pair (problem on my part not the car) and with a single call Mark walked me through it. There was no hassle of of trying to fit an appointment into my hectic schedule or bring my toddler into the dealer and though I offered to pay for his time he wouldn't let me pay him anything.
During the financing process both Tom Brown (owner) and Jeff Stein (general manager) made a point to come in to introduce themselves and make sure I was comfortable with everything before we finalized the deal.
The buying experience was quick (which is so important with a toddler in tow) and I got an amazing car at an amazing price. Brown & Wood has made me feel like part of their family and I look forward to having all of my service work done there as well as any future car purchases.