We had work done on our rental house (water leak) ...

We had work done on our rental house (water leak) by Service Master and would definitely consider it a negative experience. The work seemed to drag on. I now wonder if there was a reason the first person dealing with our case kept highly recommending us to use an outside contractor for the work after the mitigation was finished. The general contractor was great to work with at the start but, as time went by, started cutting corners and didn't end up finishing the work, or completing tasks we had discussed. I did a walk through at the end and we went over a few of at least basic things that needed to be done. Only part of them got done. I ended up having to do caulking around the sink and shower, removing vanities (he said they would, gave my tenants a time his guys would be there and never showed up), never vacuumed the carpets (he first said they'd be cleaned and then changed that to vacuumed) which looked like a mess since they had been working in the house for 4+ months. My tenant actually ended up cleaning them herself. At the end the general contractor would no longer respond to any contact from me. When I went to pay my bill, I told the secretary a bit of our experience and she just kept processing the bill and wouldn't acknowledge anything I said.