My husband and I are first time home buyers, so we...

My husband and I are first time home buyers, so we applied for the FHA loan. In Novemeber, we contacted ACM Real Estate, Peter Mangoni, who advised us we were pre-approved. In February, we finally found a home that we thought we would be able to call ours. We got our offer accepted immediately, and when it came time for us to get our loan processed and approved, the processor handling our loan, Peter Mangoni, fell way short. We handed all of our documents over to Mr. Mangoni on March 2nd to begin the process. Throughout the week, he and my husband exchanged texts regarding information he claimed he was missing and already requested, all untrue as we have the texts and emails to prove it. Then, after two weeks of no communication from Peter, our realtor contacted us because the seller and she was not able to get ahold of Mr. Mangoni either. It was getting dangerously close to the closing time, and the appraisal had still not been ordered. I called the owner, Margaret, who was very rude to me at first, stating that she was on vacation, then says she had a hand surgery, and wanted us to switch lenders and "take our business else where". Because our realtor said it was too late in the game, we tried to make it work, and our processor was then reassigned to Sandy. She was great, but the damage was already done. Because of Mr. Mangoni's negligence and the length of time it took Margaret to get us reassigned, we loss our home and our contract was forcefully cancelled by the seller. Please be warned, DO NOT HIRE THEM FOR LOANS!!! Their lack of customer satisfaction, which they guarantee is 100% on their website, their lack of problem resolution, and empathy is extremely disappointing, and we strongly recommend not using their loan services! Now we are out of a home, and we have two weeks to move from our apartment, as we did not renew our lease. I know that God will bless us, but I hope that this does not happen to anyone else again, and that no one else has to suffer at the expense of ACM Real Estate's negligence.