David Loughlin

Review of CHOTTO MATTE SOHO

Really disappointed

Really disappointed
Friends and I ate here last night. Portions are tiny. I waited at least 30 mins between each dish. The staff were rude and my final dish came after two hours so I made a complaint. The manager took off service and the dish that arrived late. I worked in a restaurant for many years and if my guest experienced this bad service I would take 50% off the total bill to avoid negative feedback.
It's not good enough. If a fuss is going to be made by the staff about seating arrangements and closing of the windows on the balcony, the same fuss should be put in to providing guests with a good service and delivering plates with no more than ten minutes between each dish or all that the same time. My friend had finished his two dishes a full one hour before I got near my mains??? Only one of my friends received his dishes in good time. The rest of us were laughing at how bad the service was. This event ruined my evening out and. When I made the complaint having waited two hours the dish that was missing arrived in less than 5 minutes which shows that if attention is being paid service can be delivered. The food is very tasty. But I wont be coming back here and neither will my friends.