So my 80+ year old parents have no service - the o...

So my 80+ year old parents have no service - the only ones on the block with out service -they get a service date of July 28th LOL 8 days ? really? Not to mention it is IMPOSSIBLE to get a person on the phone on the "Customer Service" line - what a complete and utter failure. 40+ minutes to see if I could get a better time - had to hang up.. A complete disaster of recorded prompts asking the same thing - its like the phone system is designed to make you hang up - so they have less volume. Try being 83 and taking care of a sick wife also 80 and navigating the "Customer Service" line. LOL fail ! Come on Optimum , I mean really?