J

The initial greeting and process is great ... unti...

The initial greeting and process is great ... until it's time to talk dollars and cents. First off, you CANNOT speak directly with the finance manager so your salesperson acts as a gopher passing messages between the two of you. Secondly, DO NOT BELIEVE ANYTHING the salesperson tells you about the "necessary" extras; GAP insurance and an extended warranty. GAP insurance is not mandatory in Texas ($799), and the cost of their extended warranty with Ally, IS NOT "the lowest price for great coverage you will find" ($3200). Once I discovered my salesperson intentionally misled me (less than 24 hours after sale), I called back to renegotiate a more reasonable payment without those two extras and was told "no dice." You purchased it, now you have to cancel it and the $4000 you paid for services you don't need will be applied to the principle due on the vehicle; thereby taking my note from 72 months (6 yrs) down to 57 months (4 yrs, 10 mos) but at the same per month cost.

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