Firstly I would like to take this opportunity of t...

Firstly I would like to take this opportunity of thanking the staffs and management of Sofitel for making our family holiday so comfortable. When it comes to rating, there is always room for making things from good to best. No one, no place, no machine is perfect, so its good not to have 100% in everything.

The best part of your resort was pools. In my 2 day stay, my kids just loved playing in the pool, trust me on this, I had to cancel big Bula water park because according to my observation, your resort pool was so safe for kids, specially the depth and different patterns. Just Amazing.

According to the service, the time of booking I did deposit for 1 night which was not updated during my check in time till I checked out. This part should be looked into. Lucky we didn't faced any problem while checking out as I did carried all the relevant details, so request to look into this.

Overall the stay was nice and lovely, we enjoyed.