I was greeted by very friendly receptionists but o...

I was greeted by very friendly receptionists but other than that the experience was not worth it and a disappointment. Upon checking in we were told to wait as they got our rooms ready which ended up taking over an hour as they changed our room completely from the original one for reasons unknown. When we finally got to our room, I opened the door to find two Sofitel employees already in the room who were just as shocked to see me as I was to see them. They told me to wait outside for a few minutes as they were apparently still doing something. They quickly exited after this awkward encounter and I was left to a nice and new room, but its charm was taken away due to an obvious lack of servicing. Dirty floors, dead ants lining the edges of the floor, even dirtier balcony and dirty shower floor. There were also no towels etc. Will definitely not go back anytime soon. When paying a premium price you expect a premium service. There is no point in renovating your rooms when your services are pathetic. Do better for your locals.