Judy Straube

Review of Portillos Rockford, ILL

This was Today, Friday, April 28, for lunch.

This was Today, Friday, April 28, for lunch.
We love Portillo's. Hard to get any thing but a beef. We ordered 4 beefs: one was a big beef cut n half, juice on the side; one was a reg beef cut in half, juice on the side; one was a reg beef cut in half with sweet peppers; and one was a beef, juice on the side, not cut.
All sandwiches were CUT!
We got NO juice on the side!
ALL four sandwiches had been SUBMERGED! and were Soggy! AND Dripping! What a mess!
Why?
Our bill was $49.80.
BIG disappointment!
They were Not that busy. We wanted to taste that delicious, expensive bread with the beef. Staff is too lazy? (Staff on the floor for table cleaning are not friendly or happy.)
Order was taken correctly, but not filled as requested.
Four of us met there, each having driven at least 65 to 90 minutes just for Portillo's Beef. Why doesn't the crew understand their jobs? Know their purpose?
Where was the manager? Is there one?
A big thumbs down!