TJ Coccho

Review of Phoenix American Insurance Com...

Bought a used 2012 q5 from a dealer for the wife. ...

Bought a used 2012 q5 from a dealer for the wife. We paid the extra for this insurance. At first I thought this was a godsend when the turbo (which was apparently shot when we bought it) malfunctioned and blew my engine. Pay the deductible and get it taken care of, right? WRONG...I m going on week 3 without a car, and I am currently just under 1000 dollars for labor that they refuse to cover, in order for them to finish this claim. The kicker is when I was connected to a rep named Alan...when I asked him to explain why they will not cover the labor for the work that they are demanding to be done, he told me that it is my problem and not the companies. I would give this place a half a star if I could.