Everything seems great and professional initially,...

Everything seems great and professional initially, with prompt actions and updates. However, service starts going downhill once full payment was made.

There is lack of updates. I have to constantly email them to ask for updates. The consultant-in-charge, Frances, even took leave on the day when my shipment is supposed to arrive, and left me unanswered. Good thing the colleague, Bridget, who covered the consultant was responsive.

After the consultant-in-charge returned, no updates again and I have to email and ask for updates. The consultant is not proactive to provide updates without me probing.

They charge so much for manpower fees, yet the service is not prompt and consultant is not proactive in providing updates.

Now, I am still waiting for updates about when my shipment will be delivered. Let see if the consultant will be proactive to provide me the status updates without me asking.

Very disappointed with the service.