Julian Hughes

Review of Carluccio's

We were left waiting at the entrance for at least ...

We were left waiting at the entrance for at least five minutes. Shown to our table (we had a reservation for 4) and it was more than 20 minutes before we were asked for drinks. We ordered focaccia as a nibble to go with the drinks but that was stale and hard. We asked for more which was much fresher. The main food came and was nice. Desert was requested for one and coffee to accompany it but the desert was long gone by the time the coffee came which was missing the point.
When paying the bill we were asked to not put the tip on the credit card as the server would only get 2% of it and pay cash, which we reluctantly did.
All in all the food was nice but the service poor leading to a disappointing overall experience.