Bruno Bento

Review of Expohoteles & Resorts

To begin the checkin seemed chaotic. 4 people at t...

To begin the checkin seemed chaotic. 4 people at the reception to make 1 checkin and even then the process was quick. Booking 2 rooms for more than 300euros, I expected a 4 star hotel, as announced. The double room (they call superior!) Was expected for a 4 star. It was not superior as advertised, standard room overlooking the train station. The triple room (standard) was horrible. Worse than a hostel: dirty, sand on the floor, beds that came out of a hospital. One of the beds was very old and had wheels on the head! Spooky. I expected the standard room to correspond to a 4 star, hence the name "standard". But maybe it was better to move to "lower". Room "lower" would be more appropriate. A shame. Then there were tours of drunk students who made noise and screamed. They arrived drunk at checkin and so continued all night. After complaining to reception, they replied that I was unlucky with the day, which was an unfortunate "coincidence"! But if they accept groups of noisy young people, they have to be prepared for that and increase security. I traveled with my family and it was embarrassing to hear words in English that begin on letter "F" in the halls all night. We were agreed between 2am and 4am. The noise ended after several calls to the front desk and a night very underdone. On the plus side, breakfast was good. Also I do not expect anything else for the price difference. Not be returning.