My mother supposedly checked in this afternoon and...

My mother supposedly checked in this afternoon and I called and no one ever answered the phone at 8:30 pm! When I dropped off some belongings for my mother earlier this afternoon, the receptionist was extremely rude and unpleasant to deal with! My mother has stayed here twice before and was very happy but Genesis Healthcare was not managing this location then. Due to COVID-19 restrictions, I can't visit my mother, so I am extremely unhappy and disatisfied at this point. I have contacted the CEO and President of Genesis Healthcare today and made him aware of my first day experience with this location.