Amara HustonReview ofHeyn Brothers
Extremely Disappointed.
Extremely Disappointed.
Our town had a lot of residents with hail damage and many different companies were here providing estimates.
I hired Heyn Brothers after receiving 3 estimates, and Heyn Brothers was not the cheapest of the 3 but I thought Cory, their salesman, was great and did his job well. He was the only salesman who remained in contact with me, answered all my questions timely and was not pushy to make a sale.
My roof was done toward the end of fall when their schedule allowed as I'm aware they were quite busy.
Day 1: When I got home from work I noticed that my satellite dish had been put back up on the roof and I had asked that it not be since I no longer utilize satellite service. Yard was a disaster.
Day 2: Asked the main worker (at least that's how he appeared to me...I'm not sure because they all spoke spanish) to please remove the satellite and fix my new shingles which now have holes. He said no problem so I went to work. Came home from work and the job wasn't quite done. Foreman, Kenny, was standing in the front yard leaned up against a trailer scrolling through his phone.
The workers left, and I came outside expecting to have the foreman come talk to me to see if the work was satisfactory or maybe do a walk around with me. Nope. Everyone was gone. He obviously didn't even look at my house and I'll tell you why:
Holes in my shingles where satellite dish was were filled with caulk, not replaced.
Facia had been ripped off and crinkled up and torn in 2 spots, very noticeably, and no one said a thing to me. They just put it back up as best they could and left it.
Gutters were bent and detached at the top.
My brand new white garage door was scraped and streaked with black marks from them parking their refuse trailer in front of it and the old shingles fell between the trailer and the garage.
Paver walkway had black tar streaks on it.
Some other smaller things also.
I called to complain to the owner, Aaron, who then said he'd call his foreman and the foreman couldn't get back to my house to assess the damage til the following day.
Long story short, my shingling project started 11/16/18 and this issue wasn't resolved until 12/28.
The only reason I provided 2 stars is because they came back and fixed most of the issues. The guy who came back, Dan, did a great job and was communicative.
I am mostly disappointed in the fact that there was no follow-through after the project was complete. They just wanted their money. I didn't even get an apology from the owner til the 3rd phone call I made with him. I had to reach out, not the other way around, to fix their mistakes. Perhaps they were trying to rush because they had more houses to complete before it got too cold. But that's no excuse to wreck someones house, leave and send a bill.
I would never recommend this company. I'm not the only person this happened to in town. Some have worse stories than mine.

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