We came here for an anniversary. Oceanfront room w...

We came here for an anniversary. Oceanfront room was awesome just leaving the door open and listen to the waves. I called a day before to speak with concierge dept which they dont have a concierge dept. There was no option to have room romantically set up (ie champagne, strawberries etc)...quite disappointing. No room service was disappointing. We decided to visit anyway. We arrived, check in was a breeze. Signs posted all over that says "FACE MASK REQUIRED" however I passed MANY people without a face mask. So it definitely was not enforced. There needs to be a sign near elevator with max number of people on at one time for social distancing. I was on the elevator and 4 more entered the elevator for a total of 6....There should be no more than 4 people on that small elevator at a time. I firgured with everyone taking COVID precautions it would be ok to visit this location. Although, All staff did have masks on at all times, so did I. Bed was comfortable. Bathroom was small although water pressure was great. Great location for beach, shopping and dining. The worse part of the trip was as my husband and I was exchanging gifts....looked up and saw a crawling ROACH! It wasnt a water roach either! This was the first resort Ive stayed at and was not asked "How was your stay? How was the room?" upon checkout. I would've mentioned the roach at that time but was never asked. My husband and I will not return to this "resort" again and will not recommend. If you want real feel of resort....visit elsewhere. It was last minute and I failed to do enough research. Ill go to St Augustine next time. Every anniversary we travel out of the country due to COVID we stayed and chose ,"One Ocean"..Wont make that mistake again.