Crystal Quibell

Review of Oakville Honda

The motor on my left side passenger sliding door w...

The motor on my left side passenger sliding door went just outside of my three year warranty. I have three kids, one with special needs, and having a door that doesn t open isn t an option for us, it s a huge safety issue.

After calling my local dealership, they couldn t even have gotten me in the same week to look at it. Since mine is the family vehicle, this wasn t an option. I called the dealership I bought the vehicle from, and they were even less helpful. Two voicemails to the service managers at these locations, which were never returned.

I called Oakville Honda, and was assured if I brought it in the next day and left it, they could see it, but wouldn t be able to fix it until Friday. I was concerned it wouldn t be covered by my extended warranty as well.

I went with the intention of leaving my vehicle, however, service was able to cut the cables holding the door closed and I was able to leave with the door operational in manual mode, which was reassuring that emergency services could access my kids if need be. They confirmed it would be covered by warranty.

Dropping off my car was a bit of a wait (only one service advisor was available with three people dropping off, pick up informed me she wasn t trained as a service advisor and couldn t assist me. Big cross training opportunity there for simple drop offs).

My van was serviced quickly, and Miguel remembered my name when I came to pick up. They also washed my van when I mentioned it was a wasp haven with tree sap.

Overall, very satisfied, thank you.