I have been a Saddleback fan for a long time. I...

I have been a Saddleback fan for a long time. I only have a few smaller pieces because I'm poor but it's a joy every time I slip my wallet in or grab my bull belt for the morning.

With those expectations already in place, I was amazed to be amazed this morning that the customer service (by Samantha), was as good as the product and brand. I loved the "Hi There," greeting and Samantha never sighed any reluctant tones while jumping all over, trying to help me. On the contrary, she was peppy, professional and fun. I have to say, the best customer service experience I have ever had. Impressions like these make a big impact, more than any marketing effort. I can't wait to get my next saddleback piece, whichever one it may be, and continue to be a part of this family.