Jon Marsella

Review of Quest Trade

Absolutely appalling on-boarding experience thus f...

Absolutely appalling on-boarding experience thus far. Terrible start to a customer relationship!

They claim to have a simple account setup process. I've been trying for nearly two weeks to have them approve 3 simple personal documents to get started. Their chat and phone queues have repeated absurd wait times. Waited 5 hours for their chat and their phone queue has cited more than 2 hour wait times for many attempts in a row.

There is absolutely NO WAY under any circumstances (yes, even COVID-19 level business disruption) that this level of horrible customer support and follow through is acceptable. Get your junk together here!

I will be using another service. It's a shame really. I had heard good things about this company. Buyer beware though - and shame on me for not seeing all these lousy Google reviews before wasting so much of my time.

Zero stars if zero stars was possible. Two thumbs way the hell down.