H. W.

Review of Deutsche Telekom Kundenservice...

Technical murks and anti-customer behavior!

Technical murks and anti-customer behavior!
In the event of malfunctions, there is no continuous analysis and rectification, the causes are generally suspected by the customer. Even good employees reach their limits when they are dependent on other departments.
Cruel receivers must be used for IPTV. With a fiber optic distributor in front of the house, you still don't get a broadband connection. Instead, hybrid is offered over copper and radio with its own routers. The company has lost all opportunities. It is high time to dissolve the monopolistic contracts and to transfer the technology and support to suitable agencies.