Sarah Rogers

Review of City Utilities of Springfield

So frustrated with this companies unwillingness to...

So frustrated with this companies unwillingness to even give me a 2 day extension on a cut off notice. A friend told me you can request a 1 week extension on your bill or a shut off notice 1 time. Having a disconnect notice for the following day that was a sigh of relief.
However, after calling and initially being told yes they give extensions, turned around and told me he couldn't because i was already pending and they had to have 24 hr notice..and i was calling right before 5pm but that's still technically 24 hours before. He acted like his hands were tied and there was Nothing he could do. CU is a F'ing monopoly period and we have no otyer option but them for utilities. They can charge whatever, tax interest on late or passed due bills, and continue to charge you for service when they shut it off. ! Sad and frustrating when I'm a single mom of 3 who just bought her 1st home 5 months ago whose 1st bill included utilities for 2 houses ... The rent house i left and the house i bought which was over $1,000. I'm sure they could have done something if they really wanted to. He just asked me how much could in pay. All i needed was 2 days until Thursday to get paid and couldn't even get that.