After driving various mini vans for the past 24 ye...

After driving various mini vans for the past 24 years and now that the last child is in high school, I wanted to change it up. I've had my eye on the Ascent since Subaru announced it's upcoming release. Using their site, I was able to narrow it down to a few dealerships in the state. Having recently moved from Ohio, I wasn't familiar with any particular dealership. I reached out to My Auto Import Center about a particular Ascent they had listed. From the get go, communication has been stellar. Desire Burley was on top of keeping in touch with me, securing an appoint and did an excellent follow-up. I met with Andre Coffee and he was able to answer all my questions, put me into an Ascent to test drive and effectively closed the deal! The experience was straightforward and professional. I was treated with respect and made to feel that my business mattered to each employee there. While there was an unexpected delay in the arrival of my Ascent, it was handled professionally and I was kept in the loop of all the details. The delay originated from the plant holding the car back for various reasons, totally out of the control of the dealership. But, still they made every effort to communicate the status including receiving text messages from Andre on the arrival status. I should add that Mandy worked very diligently with distribution in order to get the Ascent on the truck so that it could arrive by the weekend.

I thought that the Finance part of my purchase was a breeze. I submitted the online application prior to even seeing the car. When it came time to finalize everything, it was so easy. Just a matter of signing my name a few times and DONE! I couldn't have been more pleased. Jimmy Groesbeck was professional, personable and made the final piece of getting into my Ascent very smooth.

All in all, I will say that this was a very positive experience and I was treated to exceptional customer service. It's refreshing to see employees display such integrity, professionalism and kindness. I will be sharing my experience with everyone I know that is even thinking of acquiring another vehicle.