I have been going to the Iowa Clinic for about 10 ...

I have been going to the Iowa Clinic for about 10 years now. I have never had experiences like these. Last week I went to the doctor and had to call them to talk about my blood work. I had to call four times before I received a phone call back. It was just over 24 hours when I finally got a call back. Unfortunately I didn't see my original doctor and he was out the day I was trying to call in. Doctor Hancock is who I originally see and he took time out of his day after I had talked with somebody last week, called me to talk me through the things we had decided. I would give Doctor Hancock 5 stars but the other staff I dealt with was very frustrating.

My second issue was with the OB/GYN department. I had an ultrasound at 2:30, got called back on time. They told me to wait in the waiting room for the doctor, which is normal. I had an appointment with the doctor at 3:00. I was finally called back at 3:30, the doctor came in at 3:40, and I was out of the room by 3:45. I have never felt so rushed with the doctor before. I felt like I was pushed to the back burner and not cared for at that appointment. He answered one of my questions and he asked if I had any more questions while he was walking out the door. I thought it was very rude.