Ritika Ghosh Dastidar

Review of Crowne Plaza Milan

My Louis Vuitton wallet with several bank cards an...

My Louis Vuitton wallet with several bank cards and UK Driving Licence got stolen from the hotel room. It was inside an unlocked suitcase. The hotel said they were totally sure their employees knew nothing about it! Basically they implied either I had forgotten and had taken the wallet with me outside and it got stolen in the city, or I was simply lying.
We went to the Police at around 9 PM and enquired whether we will get food when we returned. We were told the bar would be open. We returned just after midnight and were told the kitchen is now closed and no food is available. We went to sleep hungry.
Completely unexpected and devastating experience at a hotel of such repute. My husband is an IHG member and we are now considering to never stay at Crown Plaza Hotels ever again.