Hope Landry Rosales

Review of Herb Chambers Honda

Interacting with the service department has been s...

Interacting with the service department has been strange and frustrating. After leaving my car with Honda last month for a simple air bag recall, I returned to find my key remote broken. After calling on 5 separate occasions (and never receiving a call back) to check the status of Honda's decision of how to handle the issue, I was finally told to just "come in and ask for Susan" who is the service manager. Upon meeting with her, she explained there was "no way Honda damaged they key" because they barely touch them when cars are with Honda for service and leave the keys in the ignition at all times. After dismissing the situation, she proceeded to explain to me all of the ways I could have broken it in the past and how due to the way it was broken, there was no way it could have happened recently.

Truly confused by this interaction, I continued to offer numerous times to just pay for whatever it costs to replace in order to move on. I was told that Honda would cover the cost of the labor if I paid $60 for the key and I agreed. I was told it would take 20-30 minutes and be all set. I waited over 2 and a half hours. After an hour and a half I asked to check on the status and offered to leave and come back later-- that it was no problem and that I just was wondering. I was met with "you have to ask the manager directly and see what she says" and "leave if you want". After hours, I am finally called and told "it's $90, not $60". And at that time, I had no wish to be put in yet another situation that forces me to look like I'm just complaining. Putting customers in these situations is unbelievable. I really have no words for the entire experience interacting with 5+ employees and one sales manager over the course of a month. I won't return and wouldn't recommend this Honda location.