Hotel was not to standard paid for king size room ...

Hotel was not to standard paid for king size room and the bed room was small, shower was small. The night security called Saleem was very rude when my friend wanted to collect her bag after a night out. Called the police on me as i wanted to speak to the manager to complain about the room standard. The Sarah restaurant is built in the hotel so the lobby was busy with a queue of guest not even staying at the hotel it self so it was quite difficult to get to the lift. Called to ask for an iron and they mentioned i had to come down to collect it for reception. For a 1 night stay at a hotel it was the night stay worst and it ruined my birthday. Will be making formal complaint by email to the manager as well.