Jackie Ellison Review of Rooter PLUS! Heating & Air Con...
Full stoppage in our master bathroom drain that wa...
Full stoppage in our master bathroom drain that was found by the first plumber there to install a new toilet. He used an auger and wasn't able to pass after 2 hours of trying. I then called our Home Warranty (AHS ugh) and they sent out a plumber that used his auger on a few attempts and quickly suggested we would need the clog to be airjetted, which he said would have to be done from the roof, which surprise surprise.. AHS won't cover. So we had them send out another plumber to get a second opinion. He didn't even try to use an auger, but claimed he did on the AHS report, and also agreed that it would need to be air-jetted. Since at this point, we had to pony up for our own services, we called Rooter Plus, who had the ability to do a clean-out, and who services our septic. Pete came out and saved us. I can't, for the life of me, remember his assistant's name, and I want to give him praise, as well. He worked his tail off, and Pete was knowledgeable and confident. Yes, the clog was a rough one and way down the line, and it required quite the effort, but they didn't give up until it went through, also a few hours later. No need for the unnecessary and expensive clean-out!! They had the right equipment and the right people working it. And of course, AHS said they would not reimburse me, but that figures. I will no longer be using them, and will call RooterPlus myself next time!
Comments: