Jacqueline Owens

Review of Holy Cross Medical Center

Labor and delivery was great. Maternity, and lacta...

Labor and delivery was great. Maternity, and lactation services- awful. First of all, even though lactation was supposed to round every day, I didn't get to talk to one lactation consultant the entire time I was there except once I walked to the elevator next to one for 20 seconds. The only lactation support I got was from a random nurse in the NICU who happened to be at the incubator next to where I was trying to nurse my daughter. Once I was discharged I called the breastfeeding warm line multiple times over the next couple of weeks and despite their message that they will call back within 24 hours, no one EVER called me back. I received absolutely no breastfeeding support from them and had to hire and pay for a private lactation consultant.

Then there was the fact that on the maternity ward, my second night post c-section, in so much pain I couldn't stand up straight and was crying, my nurse didn't come with even Motrin for me for THREE HOURS past when I was due for pain meds. I called three separate times over the three hour period just trying to get in touch with her. Finally as I was sobbing from the pain on the third call in three hours, the nurse at the nurses station finally took enough pity on me as a recovering patient to send the charge nurse in to talk to me, who did nothing but make excuses for her completely ignoring me (by the way, they're supposed to round at least every two hours). As I was walking to go back to the NICU to try to nurse my daughter (hobbling in pain because they wouldn't provide any transport after the first couple of hours after I was cleared to walk), I look through a window and my nurse, who was inexplicably MIA for that whole period, was sitting with a bunch of the other nurses at their holiday party! I was left sobbing in pain with my pain meds three hours overdue because there was a holiday party! And she never apologized.

Horrible care on maternity. Horrible care for recovering from an emergency c-section, left without pain management for hours and not given transport/forced to walk to a separate floor every three hours, even through the middle of the night, to try to nurse my daughter in the NICU, while I'm supposed to be resting, because they won't give transport or help at all, and trying to establish the breastfeeding myself because no one from lactation would bother to show up and even after discharge no one would bother to call back when they said they would.

Only come here to have your baby if you want to be ignored, in pain, and not supported.