I called needing to make a change to the payment i...

I called needing to make a change to the payment information because my card old and I needed to update it since I had made the reservation in advance. It took upwards of 2 hours to accomplish my task since no one there seems to know how to do their job So I called and was directed to broken English women number 1, oh yes could I please talk to someone about getting my payment info updated for my reservation her response was literally not even recognizable as a language, plus being over the phone made it that much worse. So I went on to ask the same question but in a different way, she then made words and told me I needed to call a number. I got the number and thanked her.
The next call I got someone better at English but talked so low that I couldn t understand her so I asked my typical question. Oh yes could I please talk to someone about getting my payment info updated for my reservation? Her response was difficult to make out but I did manage to get you need to Call the following number I then I proceeded to call this new number and low and behold I got another women with broken English, I thought maybe it was the same one but this one was definitely new, cause she was slightly clearer but still near impossible to understand. I asked the question I had been repeating, and her response was I want accounting; I need to talk to someone in accounting. I was like YES PLEASE! So she forwarded me to accounting and I was presented with a women who spoke so low I couldn t make anything out she was saying, I thought she asked me for a phone number so I gave her one and her response (I think) was not a valid number from the reservation, I was like no that should be a valid number because that s the number I m calling from. She said (I think) there is nothing I can do. I was like ma am I can barely understand you can you speak up please (calmly). She SCREAMS at me that I need to call the association I made the reservation through to get anything done and that I have been calling the wrong department this whole time. I am extremely pissed and this about set me off but I remained calm and asked well since I can t seem to get a number for this association is there a number on record I can call? Her LITERAL response YOU MADE IT YOU FIGURE IT OUT! I hang up at this point.
I grew panicked as the email I got back FROM THE HOTEL ABOUT MY RESIRVATION said I had till 12 this evening, I live in slow time, so this meant 11 my time to get this figured out and fixed otherwise my reservation would be void and my rooms given to someone else. I then looked up manager numbers to the hotel from the employee directory and found a supervisor number to call. I called her and she was clear and spoke perfect English, I told her my problem and how I had been at it for nearly 2 hours so forgive any shortness. Her response Not a problem sir, I apologize on the hotels behalf for the inconvenience, please let me log in and see what I can do. She logs in and asks me for a confirmation number, SOMETHING NONE OF THEM HAD EVEN ATTEMPTED. She told me that the reservation needed to be updated through the association I made it through and happily provided me a number to call and get it resolved. I called the number and a very polite woman told me she was happy to fix my issue, I gave her all the info she needed and she updated my card info ASAP, I got a confirmation email back and everything was right with rain.
I couldn t believe how rude, unprofessional, and difficult the staff was with me I had stayed there nearly 4 times in the past and never had a single issue, this was the first and last time this will ever happen as I will no longer be staying at that hotel ever again for my conference. I expect the Omni to act and perform as prestigiously as they claim to be and that is not what happened here.