I m going to do my best to keep it accurate, detai...

I m going to do my best to keep it accurate, detailed, and short.

I purchased 30 windows from Showcase through a vendor for my new house build. The end result is I believe I have some nice windows but it took a lot of time and effort. The windows I ordered were black frame for interior/exterior. From what information I gathered they use an outsourced laminate type material to apply to their windows.

The initial delivery of the windows showed up a week late and 15 of the 30 windows were damaged. For packaging they put cardboard corners on and then wrap the ends in Saran Wrap like material. They only wrap the frames twice maybe which is a sorry excuse for packaging. I don t understand how they don t go bankrupt replacing windows due to damage with this method. After I reported the damaged windows the next day it took over a week to get someone to come out to the site to inspect the windows.

Then it took approximately 4-5 more weeks to receive the second order to replace the damaged ones. I would call at the beginning and end of each week and heard several different reasons as to why it was taking longer. I did not feel like my windows were a priority which I feel like they should have been once the initial order had problems

When they said they would replace them I asked what they would do with the damaged windows and they stated they would throw them away. At that point I asked if I could keep them and they agreed. They also agreed to refund me around 11% of my purchase cost. I told them at that time that I m not happy with that amount but I thought it at least helped the situation out.

After the windows were installed one of them did not function properly. I did not receive the refund payment and they were not responding to a warranty request so I submitted a claim with the BBB. They finally sent the initial stated refund price but I m not happy with the amount they paid because all of the setbacks the windows caused cost more than what the refund was.

I felt like they manipulated wording to close the case with BBB and avoid mediation, they stated that I asked for the specific amount that they refunded me and that I demanded to keep the damaged windows.

If I could redo this situation I would go with a different company. The only reason I gave it 2 stars instead of 1 is because the windows feel like a good quality window but their terrible customer service is not worth it. (Bill Lindsey, I m talking to you.)