John Smith

Review of The Pub and Restaurant

Been going here for a while, drive over 30 minutes...

Been going here for a while, drive over 30 minutes when there are tons of restaurants close by my house. Always had a good experience until tonight. First started with a requirement for ID to get a Beeper (as long as I've been going there, NEVER had a demand like this!). I showed the host my DL, but he said no, I must have it and keep it to give you a beeper. I said no, I do not hand my ID for anyone to keep, in this day and age with ID theft, you've got to be kidding me! He said he'd just take a name and let us know if/when a table was ready. Another customer came up while we were waiting and he too, refused to give up his ID for keeps just to get a beeper. In the meantime, the host decided to bring a manager to see what my issue was, I had told him I didn't need to see a manager, I just wasn't giving up my ID for him to swipe, keep or whatever the heck he seemed to need it for to get a beeper for me to wait. The manager, short hair, obnoxious, asked me what my issue was, I explained I was not giving up my ID for a beeper and she told me to go elsewhere, that there were many other restaurants in Gettysburg to eat at. I had brought two of my friends to this place specifically because I told them I had always enjoyed it We were seated, waiter was OK, slow, but OK, when our food arrived and my one friend was eating, she asked the other guest with us if his food was salty as he had ordered the same meal. His answer was yes, but he wasn't complaining as we had already had a run-in with the manager. That same manager came out, told my friend she was rude in the way she explained about the meal being too salty, and called the OWNER (who claimed NOT to be the owner, but was!) over. She was very smirky and all but giggled as my friend explained the situation to her. Honestly, the attitude was beyond comprehension. I explained to the owner, Lisa, that I had made many many special trips to that restaurant because I truly loved the place. But I can't justify the drive knowing if I have an issue, I'm going to be treated that way. It's good and I enjoyed the many times I was there, but it's not worth subjecting myself to any further issues. I won't be going back, nor will I be taking my out-of-town guests there as I have so many times over the years. Customer service is lacking in every way possible here, from the host all the way up to the owner. Too bad. I do not wish them well, as I would not wish my worst enemy treatment like I received tonight. Save yourself the attitude, rudeness, and comedy-like attitude if you have an issue and go elsewhere, you won't regret walking past this place!! Thanks again Lisa, for a very disappointing night. I was all set to have a totally relaxing and enjoyable evening, but you and your staff made sure that wasn't going to happen.