Slow and cumbersome process to get anything done i...

Slow and cumbersome process to get anything done in this practice. Reception staff has either no authority to make any decisions, or is simply not skilled enough to do so as for any simple question, they book a call with a GP (who then never calls or hours later than agreed). GPs compassion for patients could also be better, especially on the phone, one feels quite left alone. Unsurprisingly, staff in this practice doesn't reply to emails either (not sure why they provide an email address at all). Go somewhere else to avoid frustration.