Direct Communications is the WORST ISP I have ever...

Direct Communications is the WORST ISP I have ever had. Even more, they have the worst customer service! Both my husband and I have called several times because we pay $79/month for 20 MB that we NEVER receive. We do a weekly speed test and it comes back any where from .5 MB to 4.7 MB. This is absolutely ridiculous and UNACCEPTABLE! Every time we call, we are told that it is on our end and not theirs. They never offer any suggestions as to how we can get better service. We are under contract for a year and must pay an early termination fee of $200. I already have GIVEN them so much money and they have not held up their end of the contract by providing me with not even decent service! DO NOT WASTE YOUR MONEY!