If I could give them less than one star I would.

If I could give them less than one star I would.

I had an internet only package through Optimum. The rates were spotty and so-so, and the price would continually rise the longer I was on the plan, but that's become the industry norm. It's not good, but you can learn to accept that because it's like that everywhere.

Where Optimum stands out from the crowd is in their exceptionally poor customer service. To begin with, you should know going in that it's essentially impossible to speak with a human being. Optimum has constructed a phone tree and digital assistant that will simply refuse to connect you with a human being as often as possible.

During service outages, Optimum will deny you the ability to speak with tech support on the basis that they already know you don't have service. I will repeat that again because it is so insane it deserves it: In situations where Optimum is able to accurately predict you will need tech support, they intentionally deny you the ability to connect to tech support.

Also, beware that Optimum uses a pre-pay model with the specific intent of denying you any refunds. Because you have already paid, they can never offer discounts to you on past issues because they have already collected their money.

Lastly, the process of canceling service is horrible. I have had at least 3 agents, including a manager, hang up on me. Two separate agents lied to me about the process for returning equipment. (Including one who simply made up an appointment that they claimed had been scheduled.)

I heartily recommend doing everything in your power to never do business with this company ever. ISPs get a really negative reputation, but even among them Optimum stands out as being aggressively user-hostile and approaches flat out fraud and illegality in their behavior.