Jonathan Walker

Review of Hawes and Curtis

Used to buy my shirts from here all the time onlin...

Used to buy my shirts from here all the time online. Unfortunately my first time going in store was terrible and I think I'll buy from somewhere else instead now. Some of the worst customer service I've ever received and far worse than any of your competitors that day who were all exceptional especially suit supply and TM Lewin who I would recommend if you want to be treated like a human.

The short old guy working there was incredibly rude after I explained what I was looking for. Rather than saying "sorry we don't have anything like that, how about this.." or suggesting other places (as many of your competitors did that day as I was looking for something specific) he looked at me like I was dirt and then went on with a condescending attitude saying what I want doesn't exist and this is all you'll get etc and made me feel stupid. I tried adding more detail incase he had misunderstood but he wouldn't listen and continued to talk down to me so I eventually said forget it and left without looking at anything else in the shop.

What I wanted does exist and I eventually found it in one of your competitors shops.