Almost 10 years ago we purchased Torleys cork floo...

Almost 10 years ago we purchased Torleys cork flooring. We went way over our budget because we liked the warm, natural look and comfortable feel of the cork. We are now completely disappointed with the flooring. The flooring we purchased was a rich, dark green. It has now faded anywhere from light green to an almost pink-like color. Not only have the planks faded, every plank is a completely different color. It's like we got a defective bundle or two. They first refused our warranty claim, despite the fact that our flooring dealer completely agreed with our claim, claiming that this was "normal fading of a natural product". They then said that if we wanted to dispute the ruling, we would need to pay for an independent inspector ourselves and if the inspector ruled in our favour, they would honour our claim. When we said we would go ahead with this route, they then said they needed to have a call with the inspector first. When we said OK, lets move forward, they went completely silent. We've been trying to get Torlys to respond but they are completely ignoring us and our flooring dealer. It's been a month now and they won't respond to our flooring dealer's request to move forward with our claim. Anyone seeing how our flooring looked would be completely unsatisfied. If what we have is "normal fading", I'd say stay as far away from Torlys cork flooring as you can. Perhaps this first public airing of our complaint will get Torlys to respond.