Recently had to bring in my Nikon SB-910 for servi...

Recently had to bring in my Nikon SB-910 for service the second time because the locking mechanism isn't working. The first time it was service, they had repaired it with no problem. This time however, due to the scratches and damage of the flash from falling since it wasn't securing properly, they would not repair it. It would cost me $250 to repair which is half the price. After speaking to 2 supervisor, the last 1 understood that it was damaged due to it not securing properly but because I used it again they would not repair it for free. I asked to be transfered to his supervisor and he said he will patch me to the president's office but he just patched me through the customer service reception.