Attention: Mr. Jim Slater, Owner, The Deck Store, ...

Attention: Mr. Jim Slater, Owner, The Deck Store, Edmonton.
Mr. Slater, my wife and I, wish to write this review thanking your Sales Manager, Warren McLeod, for the excellent customer service that he displayed to us on every occasion that we had to deal with him, in person and over the telephone, and which led to us building a very large deck at our home in Riverbend.
During the past several years, we have been visiting the Deck Store reviewing the many types of products and deck models that you have in the store. On almost every occasion, no one would come up to us and ask if we needed any assistance. However, earlier this summer on another visit to your store, Warren came up to us, said hello, and started talking with us. He took us into his office, and from thereon, we started an excellent business relationship with him. We told him what we were looking for and left our deck measurements with him. He told us that he would sent out a recommended contractor, Norie, to our home where he would verify the measurements and also answer any questions we may have. We had many meetings with Warren at his office, sometimes going well beyond the 6:00 pm closing time, but not once did he complain that we were taking up too much of his time. His calming demeanor, great attitude, excellent knowledge of the products, and pleasant mind-set are all characteristics of someone that will continue to bring customers back to your store. Not once did we feel rushed or pressured into purchasing any deck package. To Warren, the customer always came first, and we can now say that it was mainly due to him that we bought our first deck package from the Deck Store. Every morning as we look out our kitchen bay window, we see and admire a very beautiful deck. We were so happy with the customer service excellence we received from Warren and Norie, that we referred them to our neighbor, and our understanding is that they too purchased a deck package from your store.
Jim, in closing, you have an excellent employee in Warren, and in our view, he greatly contributes to the success of your business. We are proud to call him a friend. Thank you.