I bought a brand new Honda CBR1000rr from freedom ...

I bought a brand new Honda CBR1000rr from freedom cycle and ordered some accessories from the parts department. Staff said they will give me a call when the parts come in. My new motorcycle battery gave out after week. I called for service and the staff said to bring in the battery for a test. I also inquired about my accessories I ordered and they said it was in since last week. I didn't receive a call or message about it until I called about my battery giving out. I took the battery in for a test and the staff said it was faulty and I need to buy a new one. I explained about my warranty for new motorcycles. It was ignored and said I didn't pay for the in shop battery warranty but they will give me a discount. I went ahead and purchased a new battery for my new motorcycle because I wasn't being help. I also wanted to cancel one of my accessory order. A female at the counter was being rude and unprofessional about it because she was having a hard time cancelling the order on the register. I called Honda corporate and told them the situation. They are aware of the new motorcycle policy and said I will get my refund. I called multiple times and left multiple messages at freedom cycle and didn't get a return call or message. I called Honda corporate again and they told me to contact celeb from parts department for my refund. Caleb told me to bring it in to fix the warranty. I told him Honda corporate said I can take it to any Honda dealer which I wanted to do for my convenience. He insisted in bringing it in at freedom cycle. Seem like he wasn't sure if that was valid. He said he was going to call me back. So I waited a few days, followed up and left a message again without receiving a return call. I called Honda corporate once again and notify them about my situation and the general manager contacted me for my refund. I waited patiently and called multiple times to get my refund after two months of hassle, I finally got my refund for my new battery warranty I wasn't suppose to pay for initially.

I hope no one ever experiences what I've been through at Freedom Cycles. I have taken my business elsewhere. Its sad when I have to call Honda corporate to make sure people are doing their jobs. Seems like management and communication is poor in Freedom Cycles. I must say the show room floor is amazing with variety of gear. Good luck and don't be fooled!