Allyson Weinberg

Review of Advia Credit Union

The customer service is TERRIBLE on the phone and ...

The customer service is TERRIBLE on the phone and online. The workers are nice but they constantly transfer you around and no one knows how to solve your issues. I ve had this happen with them multiple times. Online chats just end a if a sudden. Phone waits are long and then they just never come back on when your holding. Other than very basic problem solving , those who are answering the phones cannot solves complex issues with accounts and there is no way call into a branch or speak with a knowledgeable manager over the phone. Thinking of switching banks because of this. I m very busy and don t have time to always go into a branch.