Rebecca Matthys

Review of Southgate Volkswagen LP

I'm super disappointed to leave a bad review for t...

I'm super disappointed to leave a bad review for this dealership, but even more disappointed with my experience I had at Southgate VW. I went in on a Saturday to look for cars and was quite unimpressed with the lack of knowledge about the cars and the sales process that my sales representative had. However, I had done by research prior to and already knew what I wanted so I was able to find a car that day. The buying process was difficult as the sales individual was uneducated in the steps involved. I was told I would be able to pick-up the car on Monday (two days later), so come Monday I came ready to pick-up my vehicle. My previous vehicle was sold, and the new one was registered and insured. Once I got there I was informed that the car actually was not ready and it would be another week. They gave me a loaner car but only after I convinced them that not having anything set up for me after I had already sold my previous car on assurance that my new one would be ready is unacceptable. I sat at the dealership for over an hour to get this loaner car. From there, I got a call a week later saying the car would be another week. So, two weeks later I go to pick-up my vehicle and the gas tank is less than half full and there is a dime size chip in my windshield which was discussed prior to me purchasing the car and they assured me it would be fixed. When I brought this up to Chris, he reclaimed to not remember this conversation. The rest of the vehicle turnover was just as disappointing as he couldn't answer basic questions about the vehicle and had difficulty getting me set up. Communication thereafter with the dealership has be poor and they seem unwilling to meet their customers basic needs and requirements let alone going above and beyond for a customer. Overall, just get your VW from another dealership - this dealership is not worth the hassle. Buying a new vehicle should be fun and exciting! This experience was a headache and extremely frustrating.